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Holland America Line

***Important Policy Information***

Cruise Restart Policies as of April 9, 2021

Restarts are planned for Fall 2021 or sooner depending on CDC guidelines.

Will I need to be vaccinated?

No information is currently available.

Will I need to wear a mask onboard?

When physical distancing can’t be maintained, or when mandated by public health authorities, masks will be required on board, at private islands, and during shore excursions. Masks must be worn in terminals, during embarkation and disembarkation.

Before you book - Booking Flexibility

Holland America Line has temporarily adjusted our cancellation policy to make it easier for you to cancel or change plans.
Book any cruise that departs through October 31, 2021—you must book by May 31, 2021—and you can cancel for any reason up to 30 days before departure and automatically receive a Future Cruise Credit in the amount of non-refundable fees collected by Holland America Line (the remainder will be refunded to you). You can use the Future Cruise Credit when you're ready to book your next cruise vacation.

Cancellation Policy as of April 9, 2021

Guests currently booked on the canceled Europe and Alaska departures will be able to rebook on an equivalent cruise in 2022 at the 2021 fare – with all cash and Future Cruise Credit funds moved to the new booking. Guests should confirm their selection of 2021 to 2022 replacement voyages through the Cancellation Preferences Form no later than April 15, 2021. If guests decide not to accept a cruise booking in 2022 by April 15, 2021, they automatically default to receive a Future Cruise Credit of 110% of any cash paid on the booking. The minimum FCC is $25 and the maximum will be an amount up to the base cruise fare paid. Guests will retain any other FCC used for the canceled 2021 booking with all FCC amounts moved to their loyalty account for use on a future cruise booking. For all bookings in 2022, standard cancellation policies apply.

Full Refund Option Also Available

Guests who prefer a 100% refund of monies paid to Holland America Line can visit the Cancellation Preferences Form to indicate their preference no later than April 15, 2021.

The FCC is valid for sailings departing through Dec. 31, 2022. Noncruise fare purchases — shore excursions, airfare, gifts, dining and spa — will be transferred to a new booking if possible or automatically refunded via the method of payment used to purchase the services.

Paused Sailings

While Holland America Line continues to work with government and port authorities to develop its plans to return to cruising, the company is extending its pause of European and Seattle roundtrip Alaska cruise operations to include departures through June 30, 2021.

The pause on Alaska cruises sailing roundtrip from Seattle will impact cruises through June on Eurodam and Oosterdam, with a call at Victoria, British Columbia, Canada. Guests currently booked on the canceled roundtrip Seattle-Alaska June departures will be automatically moved to an equivalent cruise in 2022 at the 2021 fare, with all cash and Future Cruise Credit funds moved to the new booking

Health and Safety Protocols

Enhancing Health Screenings

Taking steps to implement COVID-19 appropriate pre-embarkation screening, including:

  • mandatory enhanced pre-embarkation health screenings, including 100% testing for  COVID-19 prior to embarkation, touchless temperature checks and health questionnaires, in accordance with the latest guidelines
  • Holland America will refer anyone with signs and symptoms of COVID-19 , or who are identified at-risk, for additional medical screening before allowing them to board
    • secondary screenings (and health checks throughout the cruise) when necessary
    • contact tracing is planned for every cruise

Responsible Physical Distancing

  • Across the fleet Holland America is making it easier to practice physical distancing by managing the timing, size and flow of groups in onboard venues and for events and helping you make informed decisions about what to do on board. Entertainment programs and restaurants will be designed to enhance physical distancing.
  • Physical distancing will also be maintained throughout check-in and embarkation, and will be required in terminals, on board ships, on private islands, and during shore excursions.

Masks

When physical distancing can’t be maintained, or when mandated by public health authorities, masks will be required on board, at private islands, and during shore excursions. Masks must be worn in terminals, during embarkation and disembarkation.

Personal Hygiene

Guests will be encouraged to use the hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. Guests will be asked to follow health information about the ways to stay healthy on board and when ashore through daily programming, entertainment systems, announcements, in-stateroom literature and the app. There will be no self-service for meals. Holland America will do the serving for you.

Safe Shoreside Experiences

Holland America is working with local authorities, destinations and tour operators so that the enhanced health and safety measures on board are maintained ashore. Princess will follow the health protocols for every port visited. There may be a reduction in the capacity of excursions and tour vehicles. Only shore excursions that comply with prescribed protocols will be permitted, with strict adherence required of all guests and denial of re-boarding for any guests who do not comply.

For more information call yourPERX Vacation Consultant at 1-888-737-9266