Playa Resorts operate vacation resorts including Hilton,Panama Jack and Jewel.

As Playa Resorts prepare to welcome you back to their beautiful resorts, they are committed to ensuring your safety with the best-practices. While health and safety have always been top priorities, these new protocols enhance the standards of quality and cleanliness, enabling you to vacation at any Playa Resorts property with the peace of mind knowing you are in a clean and safe environment.

Watch the video below to learn more!

Effective December 6, 2021, the Centers for Disease Control and Prevention (CDC) has expanded requirements for a negative COVID-19 test result to all air-travel passengers entering the United States.

You will need to get a COVID-19 viral test (regardless of vaccination status or citizenship) no more than 1 day before you travel by air into the United States. You must show your negative result to the airline before you board your flight.

As a result, Playa Hotels & Resorts provides complimentary antigen testing to accommodate our U.S. travelers and results can be provided within 24-hours prior to departure. Complimentary antigen tests are available to registered guests returning to the U.S. from any of our 17 resorts across Mexico and throughout the Caribbean

Extended Stay Protection plan

PLAYA Hotels & Resorts has announced it's Extended Stay Protection plan. For just $29 USD + tax, per person, per stay, Playa's Extended Stay Protection provides peace-of-mind that in the unlikely event of a positive COVID-19 test result, quarantine accommodations will be provided at no additional cost for up to 14 days. Children 12 and under, staying in the same room with guests that have opted for Playa's Extended Stay Protection, are complimentary.

As a reminder, complimentary on-site COVID-19 antigen tests are available to registered guests at our resorts in the Dominican Republic, Jamaica and Mexico, based on a 3-night minimum stay. PCR tests are complimentary at our Dominican Republic resorts based on a 7-night stay and available for a discounted cost at our Mexico and Jamaica resorts.

Extended Stay Protection Plan Details:

• Complimentary on-site Antigen & PCR testing at all Dominican Republic resorts. A 7 night minimum stay required for complimentary PCR testing and 3-night minimum stay required for Antigen testing
• Complimentary Antigen test at resorts in Mexico and Jamaica through, based on a 3-night minimum stay
• Discounted PCR tests for guests in Mexico and Jamaica or guests staying less then 7 nights in the Dominican Republic
• PLAYA's Extended Stay Protection guarantees quarantine accommodations at a standard category room for up to 14 days at no additional cost

MEXICO & JAMAICA

COMPLIMENTARY ON-PROPERTY TESTING

The Details:

• Complimentary Antigen testing
• Based on 3-Night Stay in Mexico
• Based on 3-Night Stay in Jamaica
• $60 per Antigen test for stays less than 3-Nights in Jamaica resorts
• Concessions for large groups/weddings staying less than 3-nights
• Testing results guaranteed or we provide a room while you wait
• Up to 50% discount on accommodations for quarantined guests not participating in the $29 Extended Stay Protection
• Negotiated discounts for PCR Tests

Stress-Free Guaranteed

If, through no fault of their own, a guest does not receive test results prior to departure, complimentary room accommodation is provided from the original departure date through the earliest possible departure after test results are delivered.

Test Positive for Covid-19?

First and foremost, we work with the guest and local health authorities regarding the best course of action.

Playa provides quarantine services for guests that test positive for COVID-19. As part of our quarantine service, we offer up to a 50% discount on accommodations for guests needing to quarantine up to 14 days.

Getting Married in Jamaica?

For guests visiting our Jamaica resorts as a group and not staying a minimum of five days, there may be concessions available that cover the partial or full cost of antigen testing.

Terms & Conditions:

• Complimentary testing only applies to COVID-19 antigen testing on-property for guests traveling to the United States, and as accepted per the U.S. Centers for Disease Control and Prevention travel regulations that take effect on January 26, 2021
• Concessions to the minimum stay requirements for large groups/weddings are at the discretion of PLAYA Hotels & Resorts
• Stress Free Guarantee applies to guests that perform an antigen test on-property three days prior to departure and, through no fault of their own, do not receive the results prior to departure. In this case, Playa Hotels & Resorts will provide a complimentary room for the time period between the original departure date and earliest possible departure date after results are received.
• Results Guarantee only applies to the cost of a standard-category room under the all-inclusive plan and does not include any additional on-property spend or incidental charges such as spa services or private cabanas.
• 50% discount for guests that test positive and remain on property for up to 14 days

Jamaica

The Government of Jamaica has announced new testing requirements for all travellers entering the country. As of Thursday March 4, 2021, all persons entering Jamaica (both Jamaicans and non-Jamaicans) will be required to present a negative COVID-19 test which was conducted within 72 hours prior to date of travel at check-in for their flights.

All residents of the United States of America (USA), Brazil, Dominican Republic, Mexico or Panama who are 12 years of age or over, are required to present a negative COVID-19 PCR or Antigen test result to check in for a flight. NOTE: Residents of all other countries are NOT REQUIRED to present a test result. Tests must be done by a medical laboratory that has a Clinical Laboratory Improvement Amendments (CLIA) registration or ISO 15189 certification. The date of the sample collection must be less than 10 days from the travel date to Jamaica. Samples collected using home test kits (ex. Pixel by LabCorp), along with antibody tests will not be accepted.

See the full COVID-19 test requirements https://www.visitjamaica.com/travelauthorization/#Calculator

For additional details regarding entry requirements, please visit https://www.visitjamaica.com/travelauthorization/

Mexico

The Ministry of Tourism offers the following guidelines for foreign visitors upon their arrival in Mexico. It is important for you to know that all States are currently operating under an Epidemiologic Risk Assessment (traffic-light system) in order to move towards the “new normal”. Thus, compliance with regulations for the use of public spaces to avoid COVID-19 transmission is enforced through a monitoring system. For additional details regarding entry requirements, please visit https://www.visitmexico.com/

Dominican Republic

COMPLIMENTARY ON-PROPERTY TESTING

The Details:

• Complimentary on-site Antigen & PCR testing
• 3-night minimum stay requirement for complementary antigen testing
• 7-Night minimum stay for complimentary PCR testing for guests traveling back to a country that requires it for entry
• Discount of US $79 per PCR test for guest staying less than seven nights
• Concessions may be available for large groups/weddings staying less than seven nights and needing PCR testing pursuant departure destination
• Testing results guaranteed or we provide a room while you wait
• Up to 50% discount on accommodations for quarantined guests not participating in the $29 Extended Stay Protection

Terms & Conditions:

• Concessions to the minimum stay requirements for large groups/weddings are at the discretion of PLAYA Hotels & Resorts
• Testing results guarantee applies to guests that perform an antigen or PCR test on-property three days prior to departure and, through no fault of their own, do not receive the results prior to departure. In this case, Playa Hotels & Resorts will provide a complimentary standard room (does not included incidental charges) for the time period between the original departure date and earliest possible departure date after results are received.

More Dominican Republic

For more information please visit: https://www.godominicanrepublic.com/newsroom/coronavirus/

E-TICKET: All foreign and Dominican passengers entering or leaving Dominican Republic on commercial flights must complete the electronic entry and exit form, which combines the Traveler’s Health Affidavit, Customs Declaration and International Embarkation/Disembarkation forms. Until March 31, 2021, Dominican authorities will accept both types of registrations to enter the country: the current one through physical forms, and the new one through the digital system. As of April 1, 2021, the use of digital forms will be mandatory. The form is available in English, Spanish, French, Italian, German, Portuguese and Russian and can be accessed through the following link: https://eticket.migracion.gob.do. Passengers will need to fill out a form for arrival and another one for departure and the system will generate two QR codes. Dominican airports have free internet access, so that passengers who did not fill out the form before flying can do so when they arrive in the country. To save time during the arrival procedure, we recommend filling out the form 72 hours before the trip, printing or making a screenshot of the QR code and keeping it on hand until arrival, where it will be scanned by the authorities when passengers go through Customs. The QR code will not be scanned during departure, but it is a confirmation that the form was completed correctly. If passengers need to make any changes to the form, they must fill it out a new form. For additional information and to watch an instructional video, please visit: https://viajerodigital.mitur.gob.do/. Passengers arriving on private flights, non-commercial vessels, ferries, cruise ships, etc., do not need to fill out the electronic form. The physical Traveler’s Health Affidavit, Customs Declaration and International Embarkation/Disembarkation forms will be accepted for the aforementioned passengers.