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Princess Cruise Line


Princess Cruise Line Embarkation Changes and Sailing Date Change Policy

Princess Cruises - Cruise With Confidence Policy as of May 25, 2020

Due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting international travel, Princess Cruises is extending its pause of global ship operations and has therefore made the extremely difficult decision to cancel select cruises through the end of the 2020 summer season, including the following cruises and associated cruisetours:

-All remaining Alaska cruises on Emerald Princess and Ruby Princess

-All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess

-Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess

-Summer to Fall cruises departing from Japan on Diamond Princess

-Australia-based cruises on Sapphire Princess and Sea Princess through August

-July cruises sailing from Taiwan on Majestic Princess

-Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November.

Guests currently booked on these canceled voyages, who have paid Princess in full, will have the option to receive a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional bonus FCC equal to 25% of the cruise fare.

For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022. The matching bonus FCC will not exceed the base cruise fare amount of the currently booked cruise and will have a minimum value of $100 per person.

In order to receive the above FCC no action is required.

Alternatively, guests can request a full refund for all monies paid on their booking through their travel agent. Requests must be received by June 15, 2020, or they will receive the refundable Future Cruise Credit option.

To assist guests’ decisions regarding their upcoming cruise vacations during the evolving worldwide COVID-19 situation, Princess Cruises is temporarily making some changes to our cancellation and final payment policies for cruises departing August 1, 2020 to October 15, 2020. Beginning with October 16th cruises, the final payment date returns to the published policy.

Payment Policy & Temporary Cancellation Policy

Temporary Final Payment Policy: Guests may pay up to 60-days from Departure Date depending on the Voyage Date.

  • NAM & AU – no fees assessed prior to 60-days and all deposits are refundable.
  • UK – deposits remain non-refundable even if you cancel.

Princess has temporarily revised final payment dates and cancellation policies for voyages through October 15, 2020. As always, any payments made prior to the final payment date are refundable to you in the original method of payment**. New policies handling cancellations and refunds after the final payment date are now as detailed below.

Temporary Cancellation Policy:

Cruises sailing August 1, 2020 through October 15, 2020

  • Cancel up to 30 days before sailing to receive a Future Cruise Credit for the cancellation fees and a refund of remaining funds and pre-paid items to the original payment method.

The Fine Print remains unchanged: Future Cruise Credits (FCC) are non-refundable. FCCs cannot be applied towards a booking already paid in full. To be eligible for these revised cancellation terms, bookings must be made on any cruise departing by December 31, 2021 for CWC FCCs. 60-day pause FCCs expire May 1, 2022. The FCC does not have to be used on the same product that was cancelled. The FCC cannot be used on the same sailing as the original booking. FCCs will automatically be applied to the Captain’s Circle profile on the bookings cancelled in this time frame. Note, FCCs will not be available instantly and may take up to 60 business days to be processed.

For more details please contact your PERX travel consultant at 1-888-737-9266.